Effective Team Leader and Problem Solver

2 days ago


Iloilo City, Western Visayas, Philippines beBeeLeadership Full time $80,000 - $100,000
Customer Support Manager Role Description

The Regional Customer Support Manager is responsible for the AMER & EMEA-time zone support team, as well as support escalations, and communication on product fixes and enhancements with the dev team.

  • Developing a high-performing support team through active coaching and skill development.
  • Creating an inclusive, collaborative, and productive team culture.
  • Continuously growing the team with uniquely skilled, high-caliber professionals.
Delivering Exceptional Customer Experience
  • Ensuring excellence in customer interactions across phone, email, chat, and zoom.
  • Creating a seamless experience with other teams to facilitate the conversion of trialists, product onboarding, account management, and churn mitigation.
  • Contribute to the Help Centre, expanding and improving content and accessibility of resources available to users.
Driving Product Fixes and Improvements
  • Becoming a product expert, understanding the product deeply enough to effectively communicate with the product team and solve complex issues.
  • Providing feedback to the product team to shape the product roadmap based on common customer needs and questions.
  • Improving bug resolution through process and communication with the product team.
Benefits

This role offers:

  • Flexibility: Work from home or one of our inspiring offices.
  • Inspiring workspaces.
  • Free refreshments.
  • Dynamic open spaces.
  • State-of-the-art security.
  • Game rooms.
  • Competitive compensation.
  • Professional growth opportunities.
  • A supportive community.
  • Global impact.
Join Our Community

Forge connections that empower your professional relationships and drive success on a global scale. We're committed to creating an inclusive environment for all employees and celebrate diversity. Join us today



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