Effective Leader with Claims Management Experience

4 days ago

Iloilo City, Western Visayas, Philippines beBeeLeadership Full time ₱3,600,000 - ₱5,700,000
Overview

We are seeking a seasoned leader to manage our claims processing delivery center. This leadership position involves overseeing teams and managing multiple priorities.

Ideal candidates should have prior experience in call center operations, particularly in healthcare back-office environments such as revenue cycle management or accounts receivable.

Key Responsibilities
  • Supervise teams and manage multiple priorities.
  • Guide and coach team members on best practices for resolving claims.
  • Monitor and manage team metrics and productivity to meet operational goals.
  • Promote a high-performance culture focused on accountability, improvement, and excellence.
  • Oversee workforce planning and set team objectives.
  • Ensure high levels of customer satisfaction in all service interactions.
  • Track and improve team performance, including payroll accuracy.
  • Provide ongoing feedback and coaching to drive individual and team success.
  • Communicate process updates clearly and consistently.
  • Collaborate with internal departments.
  • Handle staffing responsibilities, including hiring, performance management, and terminations.
Required Qualifications
  • 5-7 years of experience in call center operations, ideally within healthcare (RCM/AR preferred).
  • 3–5 years of management experience.
  • Bachelor's degree or equivalent work experience.
  • Fluency in English (verbal and written).
  • Strong organizational and communication skills.
  • Willingness to work assigned shifts aligned with U.S. CST hours.
  • Proficiency in Microsoft Office.
  • Skilled in conflict resolution and problem-solving.
  • Customer service mindset with strong attention to detail and empathy.
  • Able to manage multiple priorities and work independently in a dynamic environment.
Additional Requirements
  • Must pass background/security checks and drug screening as part of the hiring process.
Why Choose Us?

At our company, we value your contributions and support your professional development.

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