Customer Service Representative

4 days ago


Quezon City, National Capital Region, Philippines Polaris Careers Full time
Customer Service Representative / Newbies / With or Without Call Center Experience

Polaris Careers

On-site - Quezon City Fresh Graduate/Student High/Senior High School Full-time

Job Description

A call center representative's job is to answer customer calls, address concerns, and resolve issues. They may also respond to customer emails, sell products, and process orders.

Responsibilities
  • Answer calls: Handle incoming and outgoing calls from customers
  • Resolve issues: Listen to customer concerns and find solutions
  • Provide information: Offer product and service information to customers
  • Manage complaints: Identify and resolve customer complaints
  • Process orders: Place customer orders in the computer system
  • Escalate issues: Identify and escalate issues to supervisors
  • Maintain records: Keep customer records and ensure customer satisfaction
Requirements
  • High School Graduate (Old Curriculum)
  • Senior High School Graduate
  • College Undergraduate (Any Course)
  • College Graduate (Any Course)
  • Average to Good Communication Skills
Skills
  • Flexibility: Be able to handle a high volume of calls and interact with customers who may have challenging personalities
  • Friendly: Be the frontline of the company and interact with customers in a friendly manner
  • Calm under pressure: Remain calm when handling customer issues
  • Effective communication: Have strong communication skills
  • Patience: Be patient when interacting with customers
  • Empathy: Show empathy for customers
Working Location

Alorica. Three Cyberpod Centris Edsa, cor Quezon Ave, Diliman, Quezon City, 1100 Metro Manila, Philippines

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