Customer Service Representative
4 days ago
Polaris Careers
On-site - Quezon City Fresh Graduate/Student High/Senior High School Full-time
Job DescriptionA call center representative's job is to answer customer calls, address concerns, and resolve issues. They may also respond to customer emails, sell products, and process orders.
Responsibilities- Answer calls: Handle incoming and outgoing calls from customers
- Resolve issues: Listen to customer concerns and find solutions
- Provide information: Offer product and service information to customers
- Manage complaints: Identify and resolve customer complaints
- Process orders: Place customer orders in the computer system
- Escalate issues: Identify and escalate issues to supervisors
- Maintain records: Keep customer records and ensure customer satisfaction
- High School Graduate (Old Curriculum)
- Senior High School Graduate
- College Undergraduate (Any Course)
- College Graduate (Any Course)
- Average to Good Communication Skills
- Flexibility: Be able to handle a high volume of calls and interact with customers who may have challenging personalities
- Friendly: Be the frontline of the company and interact with customers in a friendly manner
- Calm under pressure: Remain calm when handling customer issues
- Effective communication: Have strong communication skills
- Patience: Be patient when interacting with customers
- Empathy: Show empathy for customers
Alorica. Three Cyberpod Centris Edsa, cor Quezon Ave, Diliman, Quezon City, 1100 Metro Manila, Philippines
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