Senior Customer Engagement Specialist

2 days ago

Davao City, Davao, Philippines beBeeCustomerSuccess Full time ₱1,440 - ₱2,160

About Us

We are a leading customer communications platform, transforming how businesses communicate with their customers.

Our team is working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. You will be an adaptable and process-oriented professional with excellent digital communication skills, adept at establishing quick rapport and situational awareness in customer interactions.

This role requires full on-camera engagement during US core hours (8 am - 5 pm Pacific Time) from a dedicated and technically enabled workspace, necessitating excellent internet connectivity.

You will be vital to our team's success in a dynamic environment.

What you'll do

  • Lead all post-sales activities for our customers through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within our organization. As the owner of the customer relationship, you will work cross-functionally with Sales, Marketing, Product, Engineering, and Data Science to ensure a consistent and strong customer message is embedded in everything we do.
  • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
  • Retain long-term partnerships with customers by independently renewing successful customers.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on investment.
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Skills you'll bring

  • 1-5 years of experience in Customer Success.
  • Experience with telecommunication or SaaS providers required.
  • A passion for providing top-notch account management.
  • Excellent time management and organizational skills with the ability to track numerous details.
  • A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.

Benefits

We believe in investing in our people. We offer competitive benefits and perks, alongside a robust training program that helps you reach your full potential.

Culture

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture ensures every employee feels valued and empowered to contribute to our collective success.

EQUAL OPPORTUNITY EMPLOYER

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