Assistant Quality Improvement Professional

2 weeks ago

Porac, Philippines beBeeExcellence Full time $60,000 - $80,000
Quality Excellence Manager

Our company is looking for a Quality Excellence Manager to lead our quality assurance team. This role is critical in ensuring our clients receive the best possible service.

  • The Quality Excellence Manager will oversee the overall direction, leadership, and performance of the Quality Assurance team.
  • They will focus on identifying quality issues, preventing churn, and raising the bar for assistant performance through data-driven analysis, coaching, and collaboration across departments.
  • This includes reducing client churn by ensuring assistants deliver consistent, high-quality service.
Responsibilities:
  1. Lead, mentor, and manage the QA (Churn Snipers) team to ensure efficient execution of quality audits, reports, and corrective actions.
  2. Build a high-performance culture within the QA team that values accountability, accuracy, and proactive problem-solving.
  3. Allocate workloads, set targets, and monitor team KPIs to meet company goals for reduced churn and improved assistant performance.
  4. Oversee the design and execution of performance evaluations, audits, and quality checks for assistants.
Requirements:
  • Bachelor's degree in Business Administration, Human Resource Management, Organisational Development, Education, or a related field.
  • Solid work experience as a Quality Manager or Training & Quality professional in a BPO, managed services, or tech/startup environment.
  • Proven success in reducing churn or improving client retention through quality-focused initiatives.
  • Strong background in QA processes, coaching, and corrective action planning.
Benefits:

Annual salary appraisal and bonuses based on performance.

About Us:

We are a fast-paced startup with a mission to redefine the future of work.

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