Microsoft 365 Customer Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeMicrosoft Full time $90,000 - $120,000
About the Role

We are seeking a highly skilled professional with a strong background in customer care, customer service, and customer-centric environments. This is not just a technical role but also one that requires an obsession with delivering exceptional customer satisfaction and meticulous attention to detail in ticketing and issue resolution. In this capacity, you will serve as a first line of support, working closely with customers to ensure their Microsoft 365 requirements are fully understood and addressed.

Key Responsibilities
  • Customer Support & Care: Provide outstanding first-line support to customers, prioritizing clear, concise, and empathetic communication.
  • Ticketing Management: Ensure that all customer requirements and issues are accurately captured and documented, with a strong focus on thoroughness and attention to detail.
  • Microsoft 365 Administration: Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings, ensuring high reliability and performance.
  • Issue Resolution: Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services, focusing on customer satisfaction and timely response.
  • Customer Success Focus: Actively listen to and understand customer needs, ensuring that they feel supported and valued. Seek continuous feedback to improve service quality.
Qualifications
  • Certification: Microsoft 365 Certified Administrator.
  • Customer Care Experience: 2+ years in a customer-facing support role, preferably within IT, SaaS, or customer success environments.
  • Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Communication Skills: Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users.
  • Customer-Centric Mindset: An obsession with capturing customer requirements accurately and a commitment to delivering a near-perfect service experience.
Desired Skills
  • Strong problem-solving skills with an empathetic approach to customer interactions.
  • High level of organization and attention to detail in managing customer requests and documenting ticketing information.
  • Familiarity with CRM and ticketing tools, such as Zendesk or ServiceNow, is an advantage.

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