Customer Recovery Agent

2 days ago

Angeles City, Central Luzon, Philippines beBeeCollections Full time ₱150,000 - ₱300,000
Role Overview

We are seeking a skilled professional to join our team as a Collections Specialist. This is a full-time position that requires strong communication and negotiation skills to help resolve financial challenges and ensure customers receive exceptional service.

The ideal candidate will have experience in collections, billing, or customer service and be proficient in CRM systems and collection software. They will also possess excellent verbal and written communication skills, with the ability to handle challenging conversations with empathy and professionalism.

This role offers a competitive compensation package and opportunities for growth and development within our organization.

Key Responsibilities
  • Initiate inbound and outbound calls to customers with overdue accounts to discuss payment options.
  • Analyze account histories to assess balances, payment status, and reasons for delinquency.
  • Negotiate payment arrangements that meet both customer and company needs.
  • Process payments and maintain accurate records of customer interactions.
  • Ensure all collection activities align with federal, state, and company regulations.
Required Skills and Qualifications
  • Experience in collections, billing, or customer service.
  • Proficiency in CRM systems and collection software.
  • Excellent verbal and written communication skills.
  • Ability to handle challenging conversations with empathy and professionalism.
  • Strong analytical and problem-solving skills.
Benefits
  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
What You Can Expect

In this role, you can expect to work in a dynamic and fast-paced environment where every day brings new challenges and opportunities to grow. Our team is committed to providing exceptional service to our customers, and we are looking for someone who shares our values and is passionate about delivering results.

We offer a range of benefits, including a competitive compensation package, ongoing training and development opportunities, and a supportive and collaborative work environment. If you are a motivated and talented individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

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