Senior Technical Support Expert

1 week ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱50,000 - ₱65,000

About our Team


Job Title

We are seeking a highly skilled Technical Support Specialist to join our team.

This is an exciting opportunity for an experienced professional to contribute their expertise and passion for technology to a dynamic and innovative organization.

You will play a key role in providing exceptional support to our customers, ensuring they receive timely and effective solutions to their technical queries.

Your primary responsibilities will include:

  • Managing and assisting customer inquiries on all supported platforms (Discord, Email, Zendesk, Reddit)
  • Providing escalation point for high-touch customer experience incidents and platform issues
  • Accountable for managing ticketed query system and maintaining comprehensive database of queries and resolutions using Zendesk tickets
  • Exercise critical thinking skills by establishing root causes of application errors and escalating serious concerns to higher tier support group
  • Contribute to continuously improving team tools and processes by analyzing software application functionality and suggesting enhancements
Qualifications

About You (Must haves)

  • Motivated by our mission and creating seamless support experience for global community base
  • Curious, proactive and self-motivated - A truly passionate life-long learner who loves working with emerging technologies
  • Minimum 3 years of relevant experience in incident management, technical support and System Administration
  • Knowledgeable in various UNIX/Linux commands and functions
  • Experience supporting highly automated and dynamic cloud-environment
  • Demonstrated some experience with end-to-end platform incident management using Zendesk or similar platform
  • Exceptional communication skills - can communicate and operate effectively across multiple departments and stakeholders
  • Flexible and adaptable to meet evolving needs of high-growth and fast-paced organization
  • Curiosity to chase issues to root cause and roll up sleeves to investigate and resolve the unknown

Highly Desirable Experiences (must meet at least 4 requirements below)

  • Knowledgeable in Crypto Trading Knowledgeable in Jupyter Notebook
  • Knowledgeable in MySQL Workbench Knowledgeable in Datadog
  • Knowledgeable in various UNIX/Linux commands and functions
  • Knowledgeable in Docker and Docker commands
  • Experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP, or Azure
  • Strong System Administration experience Good knowledge of databases, understanding schemas, database structures, and ability to write and debug SQL queries
Additional Information
  • 100% remote work
  • Individual Contractor - paid monthly
  • Be part of an organization bringing impactful technologies freely available to everyone in the world

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