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2 days ago
Maximize location performance by optimizing data operations.
Job OverviewThe Business Operations Associate acts as a liaison between team members, managing complex data tasks, mentoring junior colleagues, and contributing to process improvements to ensure accuracy and client satisfaction.
- Oversee and execute intricate data manipulation projects, adhering to established guidelines and best practices.
- Provide expert assistance to clients on location data using proprietary tools, addressing complex issues and ensuring high levels of client satisfaction.
- Conduct thorough audits on listing data to maintain accuracy and quality standards, identifying areas for improvement and implementing corrective actions.
- Collaborate with senior team members to develop, refine, and document best practices aimed at enhancing team efficiency and effectiveness.
- Support the development of junior team members by sharing knowledge, providing guidance, and assisting in training initiatives.
- Ensure timely completion of deliverables, consistently meeting or exceeding service level agreements (SLAs) and personal performance targets.
- A professional with 3-4 years of experience in business operations, data management, or a related field.
- Demonstrated ability to handle complex data discrepancies and provide clear, effective solutions.
- Strong proficiency in English, including written, spoken, and reading skills, with the ability to convey complex information clearly.
- Excellent ability to manage multiple deliverables within tight deadlines.
- Advanced knowledge of Google Sheets and other data management tools is a plus.
- A mission-driven work environment with genuine connections between local businesses and people.
- A collaborative culture that values openness, risk-taking, passion, and grit.
- Flexibility to fit your lifestyle: work from an office, co-working space, or remotely.
- A competitive compensation package, including long-term incentives.
- Emotional and intellectual connection: participate in events and alignment sessions with the team, cross-functions, and regions.
- Health and wellness benefits: generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities.
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