Chief Technical Operations Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeITSupport Full time ₱4,500 - ₱7,500
IT Support Specialist Job Description

The IT Support Specialist plays a vital role in ensuring the smooth operation of technology within an organization. This position requires providing technical support to end-users, resolving issues with hardware, software, and networks, and maintaining computer systems and software.

Key Responsibilities:
  • Provide remote technical support to end-users, resolving hardware, software, and network-related issues promptly and effectively.
  • Troubleshoot and resolve IT problems, identifying root causes, and escalating to supplier or partner organizations as required.
  • Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
  • Manage system user accounts and access permissions, ensuring data security and compliance with company policies.
  • Log, manage, and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.
  • Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed.
  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.
Required Skills and Qualifications:
  • Possess a degree in Information Technology / Computer Science, or a related field.
  • A minimum 3-5 years prior experience providing support in three or more of the following areas: Windows, Microsoft Office products, Active Directory, Azure AD, SharePoint, Teams, and Xero.
  • Experience with remote support and management applications (e.g., TeamViewer, AnyDesk) and help desk software (e.g., Freshdesk, Zendesk).
  • Proficiency with Microsoft Office products, particularly Excel.
  • Possess strong attention to detail and problem-solving skills.
  • Well-developed English written and verbal communication skills.
Benefits and Perks:

This role offers a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.

About the Role:

We are seeking an experienced IT Support Specialist to join our team. If you are a motivated individual with a passion for technology and excellent communication skills, we encourage you to apply.

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