Network Infrastructure Support Specialist

2 days ago

Davao City, Davao, Philippines beBeeNetwork Full time ₱6,000,000 - ₱9,600,000

Join our company as a NOC Engineer to provide top-notch IT support and services. As a key member of our team, you will be responsible for resolving alerts and requests, communicating with vendors and customers, and maintaining knowledge base documentation.

Job Description

As a NOC Engineer, you will serve as the front line for alerts and requests, addressing issues with end-user devices, cloud technologies, and basic network troubleshooting. You will work closely with our multinational team of engineers to resolve complex technical issues and provide excellent customer service.

The ideal candidate will have strong diagnostic skills, a passion for delivering positive experiences, and a proven track record of success in IT support and services. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Resolve alerts and requests in a timely and efficient manner
  • Communicate effectively with vendors and customers to resolve technical issues
  • Maintain accurate and up-to-date documentation of knowledge base articles and content
  • Recommend and implement process improvements to drive better outcomes
Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • Microsoft Windows Desktop & Server OS
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • Cloud Products & Technologies (Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS)
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
  • E-Mail Technologies (General Mail Flow Troubleshooting, Archiving, Retention, Compliance)
  • Networking (Comprehension of network protocols, Diagnostic toolkit in Layer 1-3 functionality)
  • Security (Alert resolution, Anti-Virus)
  • Strong communicators, able to speak at a conversational English level
  • 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits
  • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
Benefits

We offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Seniority Level

This is a Mid-Senior level position.

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