Ecommerce Customer Service Team Lead

1 week ago

Rizal, Philippines beBeeOperations Full time ₱6,000 - ₱9,000
Customer Support Operations Lead

As a leading e-commerce group, we're always on the lookout for talented individuals to join our dynamic team. We're seeking an experienced Customer Support Operations Lead to oversee Zendesk management and AI integrations.

Job Description:

The successful candidate will be responsible for overseeing workflows, queue management, and collaborating with cross-functional teams to improve customer support operations.

Key Qualifications:
  • Zendesk Certified Administrator
  • Expertise in Zendesk automation, triggers, and queue management
  • Experience with Zendesk AI setup and integrations
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • Proficiency in reporting and presentation creation
  • Ability to document workflows and suggest process improvements
What We Offer:
  • Opportunity to work with world-class talents in a data-driven environment
  • Growth and development opportunities both professionally and personally
  • A safe, inclusive space that values diversity, equity, and inclusion
  • Openness to new ideas and initiatives
  • Comprehensive benefits package including remote work, 15 paid holidays, learning subsidies, and more
Why Choose Us?

We're recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers. Join our mission to create high-quality products and services that enhance the customer experience and support long-term growth.

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