Customer Service Professional

2 days ago


Makati City, National Capital Region, Philippines HR Network Inc Full time

**Job Summary:**

We are seeking a highly skilled and customer-focused Customer Support Agent to join our team at HR Network Inc.

The ideal candidate will possess excellent communication skills, a strong ability to work independently, and a passion for delivering exceptional customer experiences.

About the Role:

  • Provide top-notch customer service by effectively resolving customer complaints and issues in a timely manner.
  • Maintain accurate and up-to-date records of customer interactions and transactions, ensuring seamless communication and issue resolution.
  • Collaborate with cross-functional teams to address customer concerns, fostering a culture of teamwork and collaboration.
  • Familiarize yourself with company scripts and guidelines to ensure consistent and effective call handling.

Qualifications and Requirements:

  • Bachelor's degree in Accountancy or equivalent field.
  • At least 6 months of experience in a call center environment, preferably handling billing or accounting-related tasks.
  • Demonstrate a solid understanding of product or service knowledge, with the ability to explain and apply it effectively.
  • Flexibility to work varied shifts, including day shifts with occasional weekends off.
  • Prioritize a full-time on-site commitment to our Makati office location.

Why Join Our Team?

As a Customer Support Agent at HR Network Inc, you will have the opportunity to develop your skills in a dynamic and supportive environment. You will be part of a talented team dedicated to delivering exceptional customer experiences and driving business growth.



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