Technical Business Solutions Specialist

3 weeks ago


Manila, National Capital Region, Philippines RecruiterPH Full time
Job Summary

We are seeking a highly skilled Technical Account Manager to join our team at RecruiterPH. As a Technical Account Manager, you will be responsible for developing and maintaining strong relationships with assigned clients and their stakeholders. You will oversee all technical aspects of client projects, including technology health, and work closely with the IT teams to provide timely delivery of projects.

Key Responsibilities:

  • Develop and maintain strong relationships with assigned clients and their stakeholders
  • Oversee all technical aspects of client projects, including technology health
  • Work closely with the IT teams to provide timely delivery of projects
  • Gain a thorough understanding of the client's IT environment and initiatives
  • Set deadlines, assign responsibilities, monitor, and summarize progress of projects
  • Prepare reports for upper management regarding the status of client projects
  • Become familiar with and demonstrate various contact center concepts, practices, technology, and procedures
  • Drive overall client satisfaction
  • Rely on experience and judgment to plan and accomplish goals
  • Lead and direct the work of others, requiring a wide degree of creativity and latitude
  • Coordinate with the IT teams to provide timely delivery of projects
  • Hold regularly scheduled meetings for project review, open items, and task review
  • Be accessible, approachable, and responsive to client requests
  • Ensure all Teleperformance policies and procedures are adhered to
  • Evaluate client projects, opportunities, and offer technical solutions
  • Assist with completing and updating technical documentation
  • Assist in facilitating client and internal audits of the client's technical requirements

Requirements:

  • Bachelor's degree or equivalent experience
  • 3-5 years of experience in the IT side of the Call Center industry
  • Demonstrated technical problem-solving proficiency
  • Excellent customer service and communication skills, both verbal and written
  • The ability to multi-task and work under stress to meet deadlines
  • Detail oriented with strong organizational skills
  • Experience with managing timelines, resources, and tasks
  • Proficiency in Microsoft Office Applications
  • Presentation skills
  • Ability to travel

Preferred Qualifications:

  • IT Project Management background (PMP/Scrum/Agile)
  • Technical background in call center technologies
  • Incident Management and technical troubleshooting experience

About RecruiterPH:

RecruiterPH is a leading provider of contact center solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



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