Program Director

1 day ago

Cavite City, Calabarzon, Philippines beBeeTrust Full time ₱2,500,000 - ₱3,500,000
About the Role

We are seeking a skilled professional to fill a key position in our team. As a Program Manager, you will be responsible for developing and implementing global policies, processes, and procedures to enhance the quality, efficiency, and scalability of our operations. You will collaborate with our team and stakeholders to drive Trust and Safety improvements and ensure that our platform is safe and reliable for users.

Key Responsibilities
  • Promote safety for users on our platform by completing initiatives and leveraging AI to improve the quality and efficiency of Trust and Safety programs and operations.
  • Maintain and update significant Trust and Safety programs such as dispute mediation, anomaly detection, terms of service enforcement, payments risk, and data privacy compliance.
  • Collaborate with cross-functional teams including Operations, Internal Tools, Legal, Enablement, Product, Engineering, Sales, and Marketing as needed to align on the Trust and Safety vision, requirements, and enforcement strategies.
Requirements
  • 2+ years in program management, policy or process management, and experience leading complex projects to successful outcomes (impacting approximately 10 to 50+ people).
  • Track record of problem-solving skills and analytical decision-making, which includes executing/driving solutions forward yourself.
  • Strong communicator with the ability to explain findings and recommendations to various stakeholders and audiences.
  • Ability to quickly build expertise, absorb details, and adapt to shifting priorities.
  • Excellent communication, collaboration, facilitation, and interpersonal skills - responds to new/complex situations with curiosity, creativity, and empathy.
  • Familiarity with AI- or automation-enhanced T&S or Service environments (e.g. bots, agent assist, self-serve, and a vision for their transformative potential).
  • Experience in Trust and Safety, risk mitigation, dispute resolution, incident management, content moderation.
  • Lean/Six Sigma or other Project Management Professional Certification.

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