Senior Marketing Professional

10 hours ago

Taguig, National Capital Region, Philippines beBeeMarketing Full time ₱600,000 - ₱1,200,000
Job Description

A highly skilled professional will manage and maintain the marketing platform used in our organization.

The ideal candidate will resolve and close marketing-related cases using available tools, ensuring compliance with SLAs and SOPs; support marketing managers through case management, onboarding, billing, sales order creation, WBS setup, supplier payments, claims coordination, and troubleshooting.

The successful candidate will provide proactive solutions to address issues across all marketing functions, ensuring efficient and comprehensive support.

Podio Operations & Claims Support: The candidate will manage the marketing platform; resolve and close cases; ensure adherence to required SLAs and documented process flows.

They will perform regular operational and transactional tasks, including Podio Case Management (Credit Rebill and Amendment), Help Desk onboarding (New Client/WBS/SKU/Vendor/Suppliers/Access to Workspace), Billing of Marketing Activities, Sales Order Creation, WBS Creation, Podio troubleshooting, and Suppliers Invoice Payment (PR/PO/GR).

Additionally, the candidate will review and upload POEs and marketing materials; coordinate claims and invoices.

They will provide proactive measures and solutions for issues, concerns, or inquiries pertaining to all marketing functions, including the platform and its use.

Marketing Operations: The candidate will respond to calls and inquiries from in-country partners within defined SLAs; provide solutions and proactive measures to issues, concerns, or technical problems.

They will coordinate with different departments and teams to address partner queries for quicker case resolutions; manage marketing activities and contracts, including Help Desk tickets; prepare activity reports as necessary.

The candidate will identify effective solutions and offer real-time assistance to campaigns and program executions (may include SAP and marketing tools).

They will process requests requiring securing and managing internal and external documents/communications based on business requirements.

The candidate will manage mailbox tagging and email spot checks to ensure accuracy and completeness.

They will create and maintain Standard Operating Procedures to ensure accuracy.

Documentation of all tasks daily through internal trackers and logs is essential for comprehensive monitoring of productivity.

Required Skills and Qualifications
  • Graduate of a 4-year course with minimum one-year applicable job experience; degree may be substituted for up to 2-3 years of experience in a similar process environment.
  • Strong analytical skills with the ability to analyze complex processes and identify areas for improvement.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
  • Knowledgeable in software/tools such as SAP, Podio, and web-based tools.
  • Proficient in Microsoft Office tools.
  • Basic knowledge of billing, budgeting, and financial tracking.
  • Capable of handling sensitive information with discretion and confidentiality.
Benefits
  • Seniority level: Entry-level
  • Employment type: Full-time
  • Job function: Marketing and Sales
  • Industries: IT Services and IT Consulting

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