Community Outreach Coordinator

2 days ago

Tarlac City, Central Luzon, Philippines beBeeEngagement Full time $75,000 - $95,000
Job Title

Community Engagement Manager

">Job Description

We are seeking a skilled Community Engagement Manager to promote engagement communication strategies to the community and act as a stakeholder for both the community member experience and business needs related to community satisfaction, consolidation, and growth.

The Community Manager will work with cross-functional teams to ensure that only approved procedures are followed when communicating with contributors. Key responsibilities include promoting relevant strategies to lead, coordinate, and monitor communication with community members, liaising with technology development, delivery, and marketing departments, setting and managing community member expectations, and following sourcing strategy to reach project targets based on past data and research.

Additionally, the Community Manager will perform root cause analysis for community escalations, propose corrective actions, prepare material for presentations regarding community insights for internal and external customers, implement strategies for building and maintaining a large engaged community, collaborate with cross-functional teams to identify and manage goals, participate in the onboarding process for newcomers, identify and track relevant community KPIs, plan and organize community satisfaction surveys, convert results into actionable insights, review delivery communication KPIs and workflows, and make adjustments as necessary.

Required Skills and Qualifications
  • Exceptional communication skills with the ability to communicate important project updates both verbally and in writing.
  • High-level interpersonal and relationship building skills with the ability to interact with stakeholders from all levels of the organization.
  • Ability to work effectively under pressure to meet tight deadlines and ambitious goals.
  • Demonstrated analytical, critical-thinking, problem-solving, and decision-making skills – ability to analyze a situation and plan and implement a solution.
  • Excellent coordination and resource planning.
  • Proficiency and experience with online platform development stages, collecting requirements, and testing.
  • Ability to work independently.
  • Proactive, able to flag possible risks in the completion of assignments, and identify solutions.
  • Established competency in the use of business applications and collaboration tools, including Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products.
Benefits

This role offers a challenging and rewarding opportunity to join a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, opportunities for professional growth and development, and a collaborative and supportive work environment.

Others

Minimum Bachelor's Degree or its equivalent, minimum 7 years of prior experience in Vendor Management/Sourcing/Crowdsourcing/Talent Acquisition/ATSs development for communities, experience working in a multinational/multicultural virtual working environment, experience in working in a cross-functional/matrix organization, demonstrated business English language proficiency, strong experience in Customer Service focused positions, and fluency in a language other than English preferred.

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