Remote Network Operations Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeNetwork Full time ₱1,800,000 - ₱2,500,000

We are seeking a highly skilled Network Operations Center Engineer to join our team. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and the ability to work effectively in a remote setup.

Key Responsibilities:

  • Monitor systems, networks, and tools to ensure operational stability.
  • Track and log work progress in ticketing systems.
  • Respond to alerts and incident tickets in a timely manner.
  • Dispatch field engineers or technicians as needed and coordinate job activities.
  • Facilitate parts or equipment dispatch when required.
  • Communicate clearly with internal teams, field engineers, and customers.
  • Document troubleshooting steps, job updates, and resolutions accurately.
  • Provide high-quality customer support with strong professionalism.

Requirements:

  • Background in FTTx, GPON, or ISP operations preferred.
  • Experience in network monitoring, technical support, or call center operations a plus.
  • Strong written and verbal English communication skills.
  • Comfortable working in a remote setup with a headset and company-issued laptop.
  • Good problem-solving skills and attention to detail.
  • Ability to follow procedures, work independently, and escalate when needed.
  • Willingness to work night shift hours.

Benefits:

  • One-week onboarding and hands-on training provided.
  • Initial 1:1 support with a field engineer, scaling up to multiple project responsibilities.
  • Ongoing guidance and collaboration with experienced engineers.

Why This Opportunity is Attractive:

  • Be part of a fast-growing NOC-as-a-Service team in heavy growth mode.
  • Opportunity to gain hands-on exposure to global telecom and ISP operations.

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