Workforce Management Senior Analyst

3 days ago


Taguig, National Capital Region, Philippines Neksjob Full time
Job Summary

We are seeking a highly skilled Workforce Services Senior Analyst to join our team at Neksjob. As a key member of our workforce management team, you will be responsible for ensuring the timely delivery and accuracy of reports, developing and ensuring the integrity and consistency of WFM processes, and managing internal and external audits.

Key Responsibilities:
  • Review and validate reports prepared by Intraday Analysts and other WFM disciplines.
  • Develop and ensure the integrity and consistency of WFM processes and procedures.
  • Ensure Service Delivery to clients by balancing staffing requirements with operational efficiencies and financial goals.
  • Extract, manipulate, and present data from WFM applications and manual platforms.
  • Manage internal and external audits with processes and controls in place.
  • Conduct monthly coaching and performance feedback to direct reports.
Requirements:
  • 3 years of overall workforce management experience, with at least 1 year of supervisory experience.
  • Required experience in RTA, Scheduling, Capacity Planning, and Forecasting.
What We Offer:

Neksjob offers a competitive salary range of 32K to 43K (negotiable) and a dynamic work environment.

Location: Taguig, Uptown Bonifacio Tower 3



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