Trade and Commerce Professional
7 days ago
Do you want to be part of a dynamic team that's shaping the future of global trade and logistics? As a Senior Specialist at Maersk Global Service Centres Philippines Limited, you'll play a key role in managing end-to-end shipments, coordinating with stakeholders, and providing value-added solutions to customers.
You'll work closely with our team to ensure seamless process flow, maintain a customer-centric approach, and adhere to process and SOPs. Your excellent communication skills and ability to identify deviations in process will be essential in this role.
Key Responsibilities:
- Manage and monitor the end-to-end shipment process on behalf of customer logistics department.
- Coordinate with various stakeholders in shipment process handling.
- Orchestrate the overall flow of an end-to-end shipment.
- Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
- Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.
- Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
- Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
- Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
- Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
- Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
- Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
- Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.
- Establish and strengthen customer relationships.
- Comply to specific customer SOP and monitor respective KPIs.
- Execute reports or other tasks assigned by Team Leader/Manager.
Qualifications:
- 2 years shipping, forwarding, supply chain operations or BPO background with Logistics/Shipping Clients
- Strong customer service experience
- Exposure in dealing with customers and vendors
- Planning, booking and documentation expertise
- Excellent communication skills
- Knowledgeable in MS Excel
- Willing to work on a dayshift schedule and hybrid work setup
We offer a supportive and inclusive work environment that encourages collaboration, learning, and growth. If you're passionate about making a difference in the world of logistics and trade, we'd love to hear from you
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