Trade and Commerce Professional

7 days ago


Manila, National Capital Region, Philippines Maersk Global Service Centres Philippines Limited Full time

Do you want to be part of a dynamic team that's shaping the future of global trade and logistics? As a Senior Specialist at Maersk Global Service Centres Philippines Limited, you'll play a key role in managing end-to-end shipments, coordinating with stakeholders, and providing value-added solutions to customers.

You'll work closely with our team to ensure seamless process flow, maintain a customer-centric approach, and adhere to process and SOPs. Your excellent communication skills and ability to identify deviations in process will be essential in this role.

Key Responsibilities:

  1. Manage and monitor the end-to-end shipment process on behalf of customer logistics department.
  2. Coordinate with various stakeholders in shipment process handling.
  3. Orchestrate the overall flow of an end-to-end shipment.
  4. Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
  5. Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.
  6. Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
  7. Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
  8. Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
  9. Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
  10. Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
  11. Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
  12. Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.
  13. Establish and strengthen customer relationships.
  14. Comply to specific customer SOP and monitor respective KPIs.
  15. Execute reports or other tasks assigned by Team Leader/Manager.

Qualifications:

  1. 2 years shipping, forwarding, supply chain operations or BPO background with Logistics/Shipping Clients
  2. Strong customer service experience
  3. Exposure in dealing with customers and vendors
  4. Planning, booking and documentation expertise
  5. Excellent communication skills
  6. Knowledgeable in MS Excel
  7. Willing to work on a dayshift schedule and hybrid work setup

We offer a supportive and inclusive work environment that encourages collaboration, learning, and growth. If you're passionate about making a difference in the world of logistics and trade, we'd love to hear from you



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