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SAP HR/HCM Customer Care Specialist
4 weeks ago
Location: Taguig
Work Setup and Schedule:Hybrid 4x a month / Potentially AU shift, Indian shift, or EU shift
Key Responsibilities:SAP Skills:- HR050 - Business Processes in SAP
- HR100 - Basics of Personnel Administration
- HR305 - Configuration of Master Data
- HR505 - Organizational Management
- HR110 - Business Process in HCM Payroll
- HR390 - Introduction to Payroll
- SuccessFactors EC/ECP, Recruitment is a plus
- Excellent verbal communication skills
- Excellent interpersonal skills and patience to interact with customers of different backgrounds
- Excellent written skills for formulating customer correspondence, procedural documentation, and creating detailed issue logs
- Passion to learn new skills for career advancement and better service to customers
- Analytical skills to examine problems and find correct resolutions
- Knowledge of Human Resources functional aspects - Personnel Administration and Payroll knowledge
- SAP HR - Basic navigation
- Time management and organisation skills for efficient planning
- Strong listening and collaboration skills with a willingness to be mentored
- Achievement-focused with an ability to work with a high degree of autonomy
- An ability to discern best practice that promotes efficiency and scalability
- A wide degree of creativity and latitude
- Able to plan effectively and manage multiple priorities
- Excellent problem solving and troubleshooting
- Highly proficient in SpinifexIT product suite and processes
- Jira Help Desk and Confluence is recommended