
Digital Email Expert
5 days ago
About the Email Solutions Specialist Role
This is a multi-functional position offering a fast-paced work environment, meaningful responsibilities, and opportunities for professional growth.
We seek proactive individuals with strong communication skills who are well-organized and recognize the importance of their role in making a meaningful difference through hard work and success.
This position provides a chance to build a foundation for a long-term career as an Email Solutions Specialist.
The Email Solutions Specialist plays a crucial part in the smooth operations of the marketing department and supports brand goals and company growth.
Key Responsibilities:
- Assist clients in setting up and optimizing email campaigns using leading platforms.
- Provide guidance on email deliverability best practices, including sender reputation management, authentication (SPF, DKIM, DMARC), and IP management.
- Troubleshoot email-related issues, working with both customers and internal teams to resolve technical problems.
- Educate customers on email compliance standards (CAN-SPAM, GDPR).
- Collaborate with product and development teams to improve platform features and address client feedback.
- Create and manage visual email automation workflows within chosen email platforms, Google Slides, Vibe, or other collaborative tools.
- Conduct training sessions and create documentation to enhance user adoption and success.
- Monitor email performance metrics and recommend strategies to improve engagement and deliverability.
Required Skills and Qualifications:
- 2+ years of experience in email operations, deliverability, or a related role at a SaaS company or digital agency.
- Strong understanding of IP management, email authentication protocols (SPF, DKIM, DMARC), and sender reputation.
- Familiarity with email marketing platforms, ESPs, and SMTP relay services.
- Experience troubleshooting email deliverability issues and working with ISPs or anti-spam services.
- Knowledge of email compliance regulations (CAN-SPAM, GDPR).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work cross-functionally with customer support, product, and development teams.
Benefits:
- Monthly Company Bonus Program
- Paid Vacation Leave
- Holiday Bonus
Home Office Requirements:
- A stable internet connection with at least 50 Mbps postpaid speed.
- Backup Internet Connection.
- Computer with at least 16 GB RAM and Intel i5 core processor or equivalent.
- Noise-Cancelling Headset
- Power Backup
- Dual Monitor
- Camera
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