Data Insights Coordinator

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeRealTimeAnalyst Full time ₱1,200,000 - ₱2,000,000

Job Title: Data Insights Coordinator

Job Description

The position of Data Insights Coordinator plays a critical role in ensuring seamless day-to-day operations by monitoring attendance, productivity, and performance data in real-time.

This role consolidates insights from internal tools and the central Reports Team to provide actionable recommendations to Client Success Managers (CSMs) and Operations Managers.

By identifying issues early such as late logins, no-call no-shows, or productivity dips, the Data Insights Coordinator helps protect client satisfaction, reduce attrition, and support overall success.

Responsibilities
  • Daily Monitoring & Analysis
    • Review attendance and productivity reports from internal tools and the central Reports Team.
    • Monitor real-time dashboards for team member status, productivity levels, and performance anomalies.
    • Flag critical issues immediately to Ops/CSMs.
  • Reporting & Communication
    • Provide real-time alerts during shifts to help Ops/CSMs troubleshoot issues before they affect client perception.
    • Prepare daily summary reports on attendance, productivity, and performance trends.
    • Deliver weekly trend analyses that highlight recurring issues, risks, and improvement opportunities.
  • Collaboration & Support
    • Partner with Ops/CSMs to provide client-facing insights that support retention and growth efforts.
    • Work closely with Ops/CSMs to recommend corrective actions, such as coaching, training, or HR escalation.
    • Support the Senior Director by consolidating data-driven insights into account health summaries.
  • Key Performance Indicators (KPIs)
    • Accuracy and timeliness of daily reports.
    • Response time for real-time alerts to Ops/CSMs.
    • Reduction of client escalations caused by attendance/productivity issues.
    • Contribution to lowering attrition through proactive monitoring.
    • Positive feedback from CSMs and Ops Managers on usefulness of insights.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field.
  • 1-2 years of experience in reporting, workforce management, data analysis, or operations support.
  • Experience in a BPO, healthcare, or client-facing services industry is an advantage.
  • Strong analytical and problem-solving skills.
  • High attention to detail and accuracy.
  • Proficiency with spreadsheets, reporting tools, and workforce monitoring systems.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and manage multiple priorities in real-time.
  • Proactive and resourceful mindset - able to recommend actions, not just report data.
  • Amenable to work during U.S. business working hours.

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