Global Logistics Coordinator

3 days ago

Pasig, National Capital Region, Philippines beBeeLogistics Full time ₱5,100 - ₱7,900

Maersk is a global leader in integrated logistics. For over a century, the company has been industry pioneers through innovation and transformation.

At Maersk, we believe in diversity, collaboration, and continuous learning. Our organization reflects and understands the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

We are harnessing cutting-edge technologies and unlocking opportunities on a global scale. Together, let's drive progress towards a brighter, more sustainable future.

This is an exciting career opportunity to work with a multinational company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the chance to develop your professional skills in a global environment.

Key Responsibilities:

  • Customer Experience includes roles that provide services to customers once they are onboarded in the business environment. Activities may include customer channel management, case management, customer onboarding and relationship management.

  • You will assist customers with their issues, keeping close communication with our coworkers locally or overseas to ensure prompt handling of exceptions or concerns.

  • You will deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.

  • Responsibilities also include customer satisfaction, customer interaction experience, understanding customers' business drivers, needs and requirements, building strong relationships with all stakeholders including offshore teams.

  • You will handle incoming customer service queries, issues and exception management.

  • May support the Customer Experience Partner and internal teams.

  • Attend to export- or import-specific processes as assigned in the team.

Skills & Qualifications:

  • PASSION TO DRIVE CLOSURES & HIGH-LEVEL CUSTOMER SERVICE ORIENTATION – CUSTOMER CENTRICITY

  • EXCELLENT IN BOTH ORAL AND WRITTEN ENGLISH COMMUNICATION SKILLS, WITH THE ABILITY TO COMMUNICATE CONFIDENTLY FOR COORDINATION WITH STAKEHOLDERS.

  • Demonstrates strong communication capabilities in an international environment.

  • Able to work with different cultures and people, including phone calls.

  • Strong time management to complete tasks on time.

  • Keen to details; a proactive attitude to foresee irregularities and propose alternative solutions.

  • Ability to work under pressure to cope with periods of high workload and tight timelines.

Benefits:

  • This role offers the opportunity to work in a multinational company, interacting daily with colleagues internationally.

  • The position provides support for you to shape your own career by achieving expertise and learning on the job.

  • We offer competitive benefits packages to ensure your well-being and success.

Other Opportunities:

  • As a Global Logistics Coordinator, you will have the chance to work in a dynamic and diverse environment, contributing to the company's mission and goals.

  • You will have access to training and development programs to enhance your skills and knowledge.

  • We promote a culture of inclusivity, respect, and open communication.

Functional & Technical Competency:

  • Proficient in Transportation Management Systems and Cargo Planning.

  • Advanced skills in MS Excel; with experience in reporting thru MS Excel.

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