Research Service Specialist

1 week ago

Barcelona, Philippines beBeeData Full time ₱250,000 - ₱550,000
Research Analyst

Elevate our research services by collecting data on provider services and evaluating consumer experiences through phone and online inquiries.

  • Perform outbound calling and initiate offline inquiries according to the targets defined by the campaign.
  • Engage clients in phone conversations as their potential customers in a casual yet professional manner.
  • Gather predetermined data about the provider services.
Required Skills and Qualifications:
  1. Familiarity with key terms such as APR, origination fee, prepayment penalty, DTI ratio, and credit score impact.
  2. Knowledge of personal loans, auto loans, mortgages, HELOC, and refinancing.
  3. Data entry discipline in a form-based tool/CRM (e.g., HubSpot/Salesforce/Google Sheets).
Benefits and Requirements:
  • At least 2 years of experience in handling US Banking, Loans, and Mortgages voice accounts.
  • Clear understanding of how credit checks and credit requirements work.
  • Ability to read lender materials (rate sheets, fee schedules, Loan Estimates) and capture data with zero-defect accuracy.
PREFERRED QUALIFICATIONS:
  • Working knowledge of US consumer-lending regs/terms sufficient to ask precise questions and spot red flags.
  • Prior KPI-driven environment (completion rate, accuracy QA, schedule adherence).
Technical Specifications:
  • Processor: 9th / 10th-generation Intel Core i5/ i7.
  • Memory (RAM): minimum 8GB.
  • Hard Drive (Storage): minimum 256GB.
  • Operating System: Windows 11 os, macOS 15.
  • Built-in or external camera.
  • Noise-canceling headphones.
  • Internet Speed: Minimum of 50 Mbps.

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