Customer Service Professional

2 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱720,000 - ₱1,080,000

Job Summary:

We are seeking a highly skilled Customer Service Representative to provide exceptional service to our customers through various communication channels.

Main Responsibilities
  • Manage Incoming Communication: Handle a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance.
  • Identify Customers' Needs: Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Upsell Opportunities: Seize opportunities to upsell products when they arise.
  • Build Sustainable Relationships: Build sustainable relationships and engage customers by going the extra mile.
  • Stay Current with Industry Trends: Stay current with industry changes/trends to provide best-in-class service.
  • Meet Performance Targets: Meet personal/team qualitative and quantitative targets.

The ideal candidate will have at least 2 years of customer service experience, a High School Diploma or equivalent, and strong phone and verbal communication skills along with active listening. Previous experience in a customer support role is required, as well as basic computer and typing skills, consistent attention to detail and quality, customer focus, and adaptability to different personality types. Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts.

Required Skills and Qualifications
  • Education and Experience: At least 2 years of customer service experience is preferred.
  • Required Knowledge, Skills, and Abilities: Previous experience in a customer support role, strong phone and verbal communication skills, basic computer and typing skills, consistent attention to detail and quality, customer focus, and adaptability to different personality types.

We offer career growth and learning opportunities, project bonus upon completion of the project if all conditions are met.

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