Service Delivery Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $3,500 - $5,500
Customer Support Professional

We are seeking a dedicated and detail-oriented individual to join our team as a Customer Support Professional. In this role, you will be the primary point of contact for business clients, ensuring a smooth and professional experience through timely and solution-driven support.

Key Responsibilities:
  • Act as the primary point of contact for business clients via email and chat.
  • Handle incoming support inquiries with professionalism, empathy, and efficiency.
  • Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
  • Collaborate with sales, logistics, and product teams to ensure seamless service delivery.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Identify recurring problems and escalate them appropriately to internal stakeholders.
  • Contribute to documentation, FAQs, and process improvements to streamline support workflows.
Required Skills & Experience:
  • 1–3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-first attitude.
  • Comfortable working with CRM and ticketing systems.
  • Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • Team player who can also work independently and take initiative.
Work Environment:
  • Remote work arrangement.
  • New York time zone.

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