
Shipment Manager
2 days ago
The primary goal of this role is to provide exceptional customer service by managing the entire shipment process from order receipt to delivery. Collaboration with Customer Success Managers, Sales, Pricing, and Procurement teams ensures seamless execution.
This critical position plays a vital part in Zencargo's continued growth and success. Its key responsibilities include ensuring timely shipments, handling exceptions, executing end-to-end movement of products, and refining customer operational requirements.
Key Responsibilities:
- Ensure all shipments meet high standards and are delivered on time.
- Manage the movement of products through the network, including intermodal movements.
- Understand and adhere to customers' standard operating procedures (SOP). Refine SOPs as needed in collaboration with Customer Success Managers.
- Address customer escalations quickly, working closely with Customer Success Managers to resolve issues efficiently.
- Monitor shipment and data metrics to consistently meet customer expectations.
- Collaborate with operations partners and external stakeholders for successful shipment lifecycles.
Requirements:
- Minimum 3 years of experience in logistics, freight forwarding, or supply chain.
- Excellent communication, interpersonal, and organizational skills.
- Able to react swiftly while maintaining focus and attention to detail.
- Embracing change management - short, medium, and long term.
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