Technical Service Desk Agent

6 days ago


Taguig, National Capital Region, Philippines Pinoybisnes Full time
Job Title: Customer Experience Representative

Description:
We are seeking a highly skilled Customer Experience Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving technical issues, and providing exceptional customer service.

Main Responsibilities:
- Respond to customer inquiries via phone and email
- Troubleshoot technical issues and provide solutions
- Collaborate with internal teams to resolve complex issues
- Maintain accurate records and documentation

Requirements:
- Proficiency in German and English languages
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment

What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

About Our Company:
We are a leading IT and business process services firm dedicated to delivering high-quality services to our clients.

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