Technical Service Desk Agent
6 days ago
Description:
We are seeking a highly skilled Customer Experience Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving technical issues, and providing exceptional customer service.
Main Responsibilities:
- Respond to customer inquiries via phone and email
- Troubleshoot technical issues and provide solutions
- Collaborate with internal teams to resolve complex issues
- Maintain accurate records and documentation
Requirements:
- Proficiency in German and English languages
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
About Our Company:
We are a leading IT and business process services firm dedicated to delivering high-quality services to our clients.
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