Customer Process Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time $50,000 - $70,000
Job Title

We are seeking a customer-focused professional with knowledge of real estate title processes to serve as the primary point of contact for clients.

About the Role

This is an opportunity to work in a fast-paced environment, managing multiple tasks and ensuring a smooth and efficient experience throughout the title and closing process.

Key Responsibilities
  • Act as the first point of contact for clients, agents, lenders, and other stakeholders regarding title related inquiries.
  • Review, interpret, and explain title commitments, reports, and related documents in a client-friendly manner.
  • Coordinate with title officers, escrow officers, and attorneys to resolve title issues and ensure timely closings.
  • Maintain accurate records of client interactions, title updates, and transaction progress in CRM or transaction management systems.
  • Provide regular updates to clients on the status of their files, proactively addressing questions or concerns.
  • Assist in preparing closing documents and ensuring compliance with company policies and legal requirements.
Requirements
  • Education: High school diploma required; associate or bachelor's degree in business, real estate, or related field preferred.
  • Experience: Minimum 1–2 years in customer service, preferably in real estate, mortgage, or title insurance. Working knowledge of real estate title documentation, closing processes, or escrow is highly desirable.
  • Skills: Strong communication and interpersonal skills; detail-oriented with excellent organizational abilities; ability to interpret and explain title reports and related legal documents; proficiency in Microsoft Office Suite and CRM systems; experience with title/escrow software is a plus; ability to multitask and manage deadlines in a fast-paced environment.
About Us

We provide full-time remote teams to leading companies across various industries, taking pride in having the best talent and providing exceptional employee experiences.

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