Strategic Workforce Management Specialist

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeWorkforce Full time ₱2,500,000 - ₱3,500,000
Workforce Planning Manager Position

This role involves strategic workforce guidance and support. The successful candidate will be responsible for providing leadership in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational performance and enhance decision-making capabilities.

You will make a difference by collaborating with stakeholders and using data to explain what is happening with their brands and how they can improve business performance.

Key responsibilities include:

  1. Analysing workforce data to identify trends, gaps, and opportunities for improvement. Using metrics to assess workforce effectiveness and productivity.
  2. Accurately predicting work volume, handling time and staff shrinkage, and providing staffing recommendations to enhance workforce management and centre-wide performance.
  3. Collecting, maintaining, and analysing business data, including turnover rates, employee demographics, and performance metrics. Ensuring data integrity and accuracy.
  4. Collaborating with the Analytics Team to create and present reports and dashboards to stakeholders that highlight key workforce metrics, insights, and recommendations for action.
  5. Proactively analysing inputs and overseeing implementation of continuously improved forecasts and plans; measuring performance, identifying opportunities, and providing recommendations on how to achieve Key Performance Indicators (KPI) metrics.
  6. Creating, maintaining, and distributing reporting and plans to guide various teams within the organisation to success and add value to the broader organisation.
  7. Researching and recommending performance and efficiency improvement processes and changes.
  8. Utilising Power BI experience and solid knowledge of workforce and business intelligence concepts and tools to deliver reporting solutions, data analytics, and decision support to business leaders.
  9. Partnering and collaborating with stakeholders to deliver data and reporting solutions that enable the business to meet or exceed customer and organisational expectations.
  10. Being accountable for accurate and timely execution of ad-hoc, routine, and project-oriented business metrics and reporting needs.

To succeed in this role, you must possess the necessary skills below:

  1. Highly proficient in Excel and overall MS Suite products, including Power BI.
  2. Familiarity with or understanding of Sales system, CRM and phone system.
  3. Bachelor's degree in a technical or business discipline or related experience preferred.
  4. Minimum of 5 years of experience in workforce management, reporting analysis, business intelligence, or related field.
  5. Excellent critical thinking with the ability to serve as a change champion and encourage team members to find innovative ways of meeting business demands.
  6. Excellent communication and interpersonal skills.
  7. Ability to work effectively in a fast-paced and dynamic environment.
  8. Strong leadership and team management skills.
  9. Proven track record of driving performance improvement initiatives.
  10. Attention to detail and ability to prioritise tasks effectively.
Remote Working Arrangement

This role primarily works from home and requires a dedicated workspace free from noise and distractions. A wired internet connection of at least 50mbps speed is also required.

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