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Customer Service Associate
4 weeks ago
This role is for our retail account and will be a key part of our customer service team.
Job Purpose
As a Customer Service Representative, you will handle customer subscription concerns through email and tickets, ensuring timely and effective resolution.
Key Responsibilities
The following are the specific duties and responsibilities of the Customer Service Representative:
- Billing questions and issues
- Cancellation of orders
- Following up on orders or concerns
- Product inquiries
- Return and exchange questions and processes
- Return requests for faulty products or size issues
- Refunds for items
- Correcting shipping errors
- Tracking inquiry
Requirements
To succeed in this role, you should have a desire to help customers, strong written skills, and the ability to work well in a team. Prior data entry or CSR experience is a plus, and you should be a quick learner with attention to detail.
Working with Fair Trade Outsourcing
As a representative of Fair Trade Outsourcing, you will be part of a team that values customer satisfaction and strives to deliver exceptional service.
