Customer Experience Champion

3 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱13,840

At Community Phone, we are building a revolutionary communication solution for communities across America. Our mission is to make it easy for people to connect and communicate with each other.

We are looking for talented Customer Support Representatives who are passionate about delivering exceptional customer experiences. If you have a knack for resolving issues, a strong command of the English language, and excellent communication skills, this role may be perfect for you.

Key Responsibilities:
  • Track customer concerns and identify trends to drive calls to action
  • Work collaboratively across functions to remove customer obstacles
  • Ensure every customer has an extraordinary experience by providing timely and effective support
  • Understand why customers wish to cancel and work on solutions to keep them satisfied
  • Listen for opportunities to upsell our customers on additional products and services that can save them time and money
  • Calm under pressure, establish rapport quickly, and comfortably interact with a variety of people
  • Able to adapt quickly to change, prioritize tasks effectively, and multitask efficiently
  • Excellent verbal and written communication skills in English

Benefits:

  • Competitive hourly rate
  • Additional commission potential
  • Flexible scheduling with a focus on US timezone shifts

About Us:

We value a culture of continuous learning, open-mindedness, and a bias toward action. We strive for transparency and direct communication, prioritizing teamwork over personal accolades. Join us in our mission to deliver exceptional customer experiences and make a lasting impact.

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