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Agent Performance Improvement Expert
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We are seeking a highly organized and detail-oriented Agent Performance Improvement Expert to join our team at Ethos Support. As an expert in real-time adherence monitoring, you will be responsible for monitoring agent attendance and adherence in real-time across multiple clients and channels.
Responsibilities:- Monitor real-time adherence for agents across multiple client accounts and communication channels.
- Collaborate with the WFM and Operations teams to ensure alignment and timely updates, driving operational efficiency and maintaining service level agreements (SLAs).
You will work collaboratively with the WFM and Operations teams to identify and escalate potential issues, providing timely updates and ensuring accuracy and compliance with company policies.
