Operations Performance Analyst
20 hours ago
As a Quality Assurance Specialist at Transcom, you will play a critical role in ensuring that our services meet client requirements by monitoring and evaluating agent performance, identifying areas for improvement, and developing strategies to enhance customer satisfaction and quality outcomes.
About the JobYou will be responsible for maintaining accurate records of agent performance and quality metrics, analyzing data to identify trends and areas for improvement, and developing and implementing action plans to address quality issues.
Key Functions- Maintain accurate records of agent performance and quality metrics.
- Analyze data to identify trends and areas for improvement.
- Develop and implement action plans to address quality issues.
- Collaborate with the Operations team to implement changes and improvements to processes and procedures.
- Communicate effectively with agents, supervisors, and other stakeholders to resolve quality-related issues.
- Bachelor's degree or equivalent in a relevant field such as business administration, communications, or psychology.
- Minimum 2 years of experience in a similar role or in training, quality, or operations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work independently and collaboratively as part of a team.
We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development.
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Wireless Network Performance Analyst
1 day ago
Davao City, Davao, Philippines Asticom Full timeNetwork Performance AnalystWe are looking for a Wireless Network Performance Analyst to join our team at Asticom. The successful candidate will be responsible for analyzing network performance data to identify areas for improvement and developing strategies to optimize network performance.Key ResponsibilitiesMonitor and analyze KPIs (Key Performance...
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Real Time Performance Analyst
7 days ago
Davao City, Davao, Philippines Sutherland Full timeSutherland is a leader in digital transformation, helping our clients deliver exceptional experiences for their customers and employees.As a Real Time Performance Analyst, you'll be part of a team that's passionate about using data insights to drive business results.You'll work closely with our client-facing teams to understand their needs and develop...
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Financial Performance Analyst
7 days ago
Davao City, Davao, Philippines Cyberbacker Careers Full timeAt Cyberbacker Careers, we are seeking a skilled Financial Performance Analyst to join our team. As a key member of our organization, you will play a critical role in driving business growth and improving efficiency.Responsibilities:Create metrics to track improvement in productivity and accuracy.Develop standards and processes for quality assurance.Maintain...
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Realtime Performance Coordinator
20 hours ago
Davao City, Davao, Philippines OP360 Full timeJob SummaryThe Realtime Analyst will play a crucial role in ensuring the smooth operation of our customer service team, focusing on real-time queue monitoring, incident tracking, and schedule adherence.
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Branch Operations Support Specialist
5 days ago
Davao City, Davao, Philippines Security Bank Corporation Full timeJob OverviewWe are seeking a highly skilled Branch Operations Support Specialist to join our team at Security Bank Corporation.Key Responsibilities:Act as universal operations support of branches and head office units but within the assigned unit.Perform duties as Test Functional Analyst during the assignment and will work as Change Management Analyst during...
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Sales Performance Optimizer
1 day ago
Davao City, Davao, Philippines Sanitary Care Products Asia, Inc. Full timeSales Performance Optimization at Sanitary Care Products Asia, Inc.As a Trade Marketing Officer/Data Analyst, you will play a critical role in optimizing sales performance across various channels.You will collect, analyze, and report sales-related data to identify areas for improvement and develop strategies to increase sales...
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Performance Quality Analyst
4 days ago
Davao City, Davao, Philippines Sutherland Full timeWhat You'll DoYou will be responsible for defining Sutherland's reputation by overseeing and managing performance and service quality to guarantee customer satisfaction.This involves establishing and maintaining communication with clients and/or team members, understanding needs, resolving issues, and meeting expectations.You will also keep management...
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Business Process Analyst
5 days ago
Davao City, Davao, Philippines Security Bank Corporation Full timeJob SummaryWe are seeking a highly skilled Business Process Analyst to join our team at Security Bank Corporation.Key Responsibilities:Adapt to the Bank's updates on policies and procedures related to operations by being actively informed about the changes in regulations, policies, and procedures to act accordingly to the set guidelines of the bank.Be...
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Inventory Analyst
2 weeks ago
Davao City, Davao, Philippines Chef's Hut Bakery Corp (PANADERO | P DONUTS) Full timeAn Inventory Analyst plays a critical role in optimizing inventory levels, improving efficiency, and supporting the overall supply chain strategy. Here are the primary tasks typically handled by an Inventory Analyst:Data Analysis: Analyze inventory data to identify trends, patterns, and discrepancies. This includes assessing stock levels, sales trends, order...
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Supply Chain Optimization Analyst
15 hours ago
Davao City, Davao, Philippines Chef's Hut Bakery Corp (PANADERO | P DONUTS) Full timeJob Overview:We are seeking an experienced Supply Chain Optimization Analyst to join our team at Chef's Hut Bakery Corp. As a Supply Chain Optimization Analyst, you will play a critical role in streamlining our inventory management processes, improving operational efficiency, and supporting our overall supply chain strategy.The ideal candidate will have a...
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Help Desk Analyst
15 hours ago
Davao City, Davao, Philippines Apollo Technologies, Inc. Full timeApollo Technologies, Inc. is currently looking for an experienced Help Desk Analyst to join our team.About the Role:The ideal candidate will have excellent communication and problem-solving skills, with a strong understanding of computer hardware, software, and operating systems. They will be responsible for providing technical assistance to customers via...
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Internal Controls Analyst
1 day ago
Davao City, Davao, Philippines CIMEM Consumer Distributors Inc. Full timeJob OverviewThe Internal Controls Analyst will be responsible for reviewing and evaluating the effectiveness of internal controls designed to safeguard assets and ensure the accuracy and integrity of distribution operations. This includes assessing the effectiveness of inventory management systems and identifying areas for improvement.Key...
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Delivery Performance Coordinator
1 day ago
Davao City, Davao, Philippines SteelAsia Full timeAbout the RoleThis Delivery Performance Coordinator position at SteelAsia is responsible for coordinating and optimizing the delivery process, focusing on efficiency, safety, and customer satisfaction. If you have a background in logistics and are eager to take on new challenges, we encourage you to apply.Key Tasks:Maintain accurate records of delivery...
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Performance Leadership Specialist
11 hours ago
Davao City, Davao, Philippines TORCH Solutions Full timeJob DescriptionOversee the day-to-day operations of your team, monitoring performance and addressing any issues that arise.Come up with coaching and mentoring plans for your team members to help them reach their full potential.Set clear goals and objectives, ensuring your team works together effectively to achieve them.Provide feedback and recognition to...
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Operations Efficiency Manager
5 days ago
Davao City, Davao, Philippines Security Bank Corporation Full timeJob DescriptionWe are looking for a Business Process Analyst to join our team at Security Bank Corporation.Key Responsibilities:Help in the standardization of the Bank's policies and procedures in accordance with the Bank's service standards and procedures.Suggest identified process improvements and system enhancements on policies, procedures, and other...
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Sales Performance Leader
6 days ago
Davao City, Davao, Philippines Primer Group of Companies Full timeAbout the RoleWe are seeking an accomplished Store Head to lead our retail operations and drive business success. As a key member of our team, you will be responsible for developing and executing strategies to achieve sales growth, managing inventory levels, and leading a high-performing team.Key Accountabilities:Sales Performance: Drive sales growth by...
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Transaction Monitoring Analyst
4 days ago
Davao City, Davao, Philippines Manulife Full timeAbout Compliance and Quality Assurance at ManulifeWe are committed to upholding the highest standards of compliance and quality assurance in our transaction monitoring and name scanning processes. As a Quality Analyst, you will play a critical role in ensuring the accuracy and efficiency of these processes.About Your Responsibilities:Performing quality...
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Business Process Quality Analyst
1 day ago
Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full timeVXI Global Holdings B.V. (Philippines) is a leading healthcare organization serving individuals across the United States. We are committed to creating meaningful livelihoods and supporting sustainable growth in local communities across Mindanao.About the RoleThis position involves monitoring and evaluating transactions for exceptional customer service and...
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Performance Metrics Coordinator
1 day ago
Davao City, Davao, Philippines Minacs Full timeJob Requirements:The Performance Metrics Coordinator will be responsible for coordinating the development and implementation of performance metrics to drive business decisions. This includes collecting and analyzing large amounts of data to provide actionable insights and recommendations.Main Duties:Coordinating the development and implementation of...
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Operational Excellence Associate
1 day ago
Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full timeVXI Global Holdings B.V. (Philippines) is dedicated to empowering local communities across Mindanao through meaningful livelihoods and sustainable growth. We are seeking a Customer Experience Improvement Manager to join our team.About the RoleThis position involves monitoring and evaluating transactions for exceptional customer service and technical...