Auditing and Compliance Expert

2 days ago


Davao City, Davao, Philippines Transcom Full time

We are looking for a skilled Quality Assurance Specialist to join our team at Transcom.

About the Role

The Quality Assurance Specialist will play a key role in ensuring that our services meet client requirements by monitoring and evaluating agent performance, identifying areas for improvement, and developing strategies to enhance customer satisfaction and quality outcomes.

Key Responsibilities
  1. Monitor and evaluate agent performance against quality metrics.
  2. Identify areas for improvement and develop strategies to address quality issues.
  3. Collaborate with the Operations team to implement changes and improvements to processes and procedures.
  4. Communicate effectively with agents, supervisors, and other stakeholders to resolve quality-related issues.
  5. Develop and maintain documentation on quality standards and best practices.
Requirements
  • Bachelor's degree or equivalent in a relevant field such as business administration, communications, or psychology.
  • Minimum 2 years of experience in a similar role or in training, quality, or operations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work independently and collaboratively as part of a team.
Benefits

We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development.



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