Quality Assurance Professional
1 day ago
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at Transcom.
About the JobThe Quality Assurance Specialist will be responsible for monitoring and evaluating agent performance, identifying areas for improvement, and developing strategies to enhance customer satisfaction and quality outcomes.
Key Functions- Maintain accurate records of agent performance and quality metrics.
- Analyze data to identify trends and areas for improvement.
- Develop and implement action plans to address quality issues.
- Collaborate with the Operations team to implement changes and improvements to processes and procedures.
- Communicate effectively with agents, supervisors, and other stakeholders to resolve quality-related issues.
- Bachelor's degree or equivalent in a relevant field such as business administration, communications, or psychology.
- Minimum 2 years of experience in a similar role or in training, quality, or operations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work independently and collaboratively as part of a team.
At Transcom, we value our employees and provide opportunities for career growth and development, competitive compensation and benefits, and a supportive work environment.
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