Quality Assurance Professional

1 day ago


Davao City, Davao, Philippines Transcom Full time

We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at Transcom.

About the Job

The Quality Assurance Specialist will be responsible for monitoring and evaluating agent performance, identifying areas for improvement, and developing strategies to enhance customer satisfaction and quality outcomes.

Key Functions
  1. Maintain accurate records of agent performance and quality metrics.
  2. Analyze data to identify trends and areas for improvement.
  3. Develop and implement action plans to address quality issues.
  4. Collaborate with the Operations team to implement changes and improvements to processes and procedures.
  5. Communicate effectively with agents, supervisors, and other stakeholders to resolve quality-related issues.
Requirements
  • Bachelor's degree or equivalent in a relevant field such as business administration, communications, or psychology.
  • Minimum 2 years of experience in a similar role or in training, quality, or operations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work independently and collaboratively as part of a team.
Why Join Us?

At Transcom, we value our employees and provide opportunities for career growth and development, competitive compensation and benefits, and a supportive work environment.



  • Davao City, Davao, Philippines Regan Industrial Sales Inc Full time

    **Company Overview:**We are Regan Industrial Sales Inc, a leading company in the industry. Our mission is to provide top-notch products and services to our clients.**Job Summary:**We are seeking a highly skilled Quality Assurance (QA) professional to join our team. The ideal candidate will have a strong background in quality assurance and inspection.**Job...


  • Davao City, Davao, Philippines Cyberbacker Careers Full time

    Cyberbacker Careers is committed to delivering exceptional results through excellence in quality assurance. We seek a highly skilled Quality Assurance Specialist to oversee the implementation and maintenance of our quality standards.Key Responsibilities:Design and develop quality metrics and benchmarks.Develop and maintain quality assurance processes and...


  • Davao City, Davao, Philippines Qmix Concrete 2Go Full time

    Job OverviewAt Qmix Concrete 2Go, we are seeking a highly skilled Quality Assurance Specialist to join our team.ResponsibilitiesWe are looking for a professional who can prepare and obtain approval for implemented quality assurance programs in compliance with company requirements.This role involves maintaining control procedures through documentation and...


  • Davao City, Davao, Philippines Jollibee Group Full time

    Job Description:Company OverviewJollibee Group is a leading fast-food chain with a commitment to quality and excellence in everything we do.We are seeking an experienced professional to join our team as a Quality Assurance Lead. This role will be responsible for ensuring the highest standards of quality in all aspects of our business.


  • Davao City, Davao, Philippines JY Enterprises Incorporated Full time

    JY Enterprises Incorporated is a leading provider of construction materials and services. We are currently seeking a Quality Assurance Engineer to oversee the quality control process at our batching plant.Job DescriptionDevelop and implement quality control procedures to ensure compliance with industry standards.Conduct regular audits to monitor the quality...


  • Davao City, Davao, Philippines Flatworld Solutions Full time

    About the PositionAs a Senior Quality Assurance Manager at Flatworld Solutions, you will play a pivotal role in maintaining the highest standards of quality by managing and overseeing the work of QA professionals. This position is crucial in ensuring that all QA activities meet or exceed the target deliverables set by operations and clients.Key...


  • Davao City, Davao, Philippines IBEX Global Solutions (Philippines) Inc. Full time

    A quality-driven professional is sought after to join our team as a Japanese Language Quality Assurance Specialist.Key Responsibilities:Language Review: Conduct thorough reviews of Japanese language content across various platforms to ensure accuracy, cultural appropriateness, and functionality.Localization Testing: Test the functionality of products and...


  • Davao City, Davao, Philippines Novacare Administrative Solutions Full time

    We are seeking a skilled Registered Nurse to join our team as an OASIS Quality Assurance Auditor at NovaCare Administrative Solutions.Job Description:The ideal candidate will have a degree in Nursing, be registered with a nursing board, and possess hands-on clinical experience in a hospital setting.Fully review and audit OASIS (SOC, ROC, RECERT) documents to...


  • Davao City, Davao, Philippines Toyoflex Cebu Corporation Full time

    JOB DESCRIPTION:Develop and implement quality assurance strategies, policies, and procedures to meet customer expectations and regulatory requirements.Manage, steer, and develop Toyoflex Cebu's Quality Management System in line with the required standards (ISO 9001: 2015 / ISO 13485:2016) accreditation and business requirements across the organization.Ensure...


  • Davao City, Davao, Philippines ibex Full time

    About the RoleAt ibex, we are committed to delivering high-quality products and services to our customers. To achieve this goal, we need a talented Japanese Language Quality Control Manager who can ensure the accuracy and cultural sensitivity of our offerings.The successful candidate will have native-level proficiency in Japanese, excellent written and...


  • Davao City, Davao, Philippines Jollibee Group of Companies Full time

    Job Description:The role of Assistant Manager, Quality Assurance is to provide technical assistance in ensuring the effective delivery of training programs. This position requires a strong background in quality assurance and a passion for training and development.In this role, you will be responsible for conducting training sessions, managing quality...


  • Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full time

    We are seeking a Quality Assurance Specialist to monitor and evaluate transactions for exceptional customer service and technical resolution. As a Quality Assurance Specialist, you'll be responsible for delivering feedback to Operations for continuous improvement.Key ResponsibilitiesDeliver required number of QA monitors on a timely manner;Generate and trend...


  • Davao City, Davao, Philippines Flatworld Solutions Full time

    As a Quality Management Professional at Flatworld Solutions, you will play a critical role in ensuring the delivery of high-quality outcomes. You will be responsible for managing and overseeing the work of QA professionals, addressing concerns, and enhancing processes to improve customer experience.Job Responsibilities:Lead a team of Quality Assurance...


  • Davao City, Davao, Philippines SMDC Full time

    Quality Assurance and Control LeaderWe are seeking a highly skilled Quality Assurance and Control Leader to join our team at SMDC. As a key member of our quality management department, you will be responsible for ensuring that all project sites adhere to our strict quality management system (QMS). Your expertise in implementing and monitoring compliance will...


  • Davao City, Davao, Philippines VXI Global Holdings Full time

    About the RoleWe are seeking a Quality Excellence Professional to join our team. As a Quality Analyst, you will be responsible for delivering high-quality services while improving business processes.In this role, you will analyze data to identify areas for improvement and develop strategies to enhance quality. You will also collaborate with line leadership...


  • Davao City, Davao, Philippines VXI Global Solutions Full time

    Job Description:As a Quality Assurance Specialist at VXI Global Solutions, you will play a vital role in ensuring the highest level of quality in our healthcare operations. Your primary responsibility will be to deliver timely and accurate QA monitors, leveraging your analytical skills to identify areas for improvement.Key Responsibilities:Deliver timely and...


  • Davao City, Davao, Philippines Bestank Manufacturing Corporation Full time

    We are looking for a highly motivated and detail-oriented individual to fill the role of Quality Assurance Manager at Bestank Manufacturing Corporation.In this position, you will be responsible for ensuring that our operations meet the highest standards of quality, safety, and regulatory compliance.You will promote the use of a Quality Management System...


  • Davao City, Davao, Philippines IBEX Global Solutions (Philippines) Inc. Full time

    As a Quality Control Specialist for Japanese Language Content, you will play a critical role in ensuring the accuracy and quality of Japanese language content across various platforms.The ideal candidate will have a deep understanding of Japanese language and culture, with excellent written and verbal communication skills.Key Responsibilities:Content Review:...


  • Davao City, Davao, Philippines Novacare Administrative Solutions Full time

    NovaCare Administrative Solutions is seeking a detail-oriented and organized Registered Nurse to fill the role of OASIS Quality Assurance Auditor. In this position, you will be responsible for reviewing and auditing OASIS documents to ensure accuracy and compliance.Responsibilities:Conduct thorough reviews of OASIS documents to identify errors and...


  • Davao City, Davao, Philippines VXI Global Solutions Full time

    Job Description:We are seeking a Quality Assurance Specialist to join our team at VXI Global Solutions. In this role, you will be responsible for delivering high-quality QA monitors in a timely manner. You will also generate and trend weekly/monthly QE related reports, participate in team meetings/huddles, and maintain 2.5% variance or lower in QA...