Dedicated Support Specialist
1 day ago
As a Customer Support Representative, you will be the first point of contact for customers around the world. Your primary responsibility will be to provide timely and critical support to resolve customer queries via chat, email, and phone.
- Resolve support tickets from initiation to resolution
- Escalate issues to subject matter experts when needed
- Update support content (FAQs, user guides) based on recurring issues and product updates
Key responsibilities include:
- Log, track, and resolve customer tickets promptly
- Follow through on each ticket until the issue is fully resolved
- Diagnose and fix issues, ensuring seamless hand-offs for complex cases
- Implement changes based on customer feedback
What do we expect?
- Recent graduate or 2+ years in customer solutions, preferably in tech or healthcare
- Strong communication skills, both written and verbal
- Excellent problem-solving and organisational abilities
- Familiarity with CRM systems and support platforms
We offer:
- Work from home possibilities with hybrid work options in the future
- Learning opportunities from best engineers and creatives, joining a diverse team
- The chance to create a global impact as you immerse yourself in one of the leading healthtech startups
Help us reimagine primary care and change the face of healthcare in Australia and then around the world.
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