IT Knowledge Strategist

1 day ago

Cainta, Calabarzon, Philippines beBeeLeadership Full time ₱1,700 - ₱2,200
Job Description:

The Knowledge Manager is a strategic leader responsible for the overall vision, governance, and continuous improvement of an organization's IT knowledge management ecosystem, leveraging ITIL v4 and KCS v6 methodologies.


Main Responsibilities
  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with industry best practices and standards.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge assets.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
Content Management & Quality Assurance
  • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
  • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure, meeting the needs of diverse technical and non-technical audiences.
  • Provide expert feedback on the technicalities of grammar, syntax, punctuation, and overall English language quality of knowledge content, ensuring clarity and precision.
  • Critically review content from a hands-on IT support perspective, ensuring practical applicability and addressing common IT operational challenges.
  • Implement and utilize metrics to monitor and improve content health, driving continuous innovation and improvement.
Knowledge Sharing & Cultural Enablement
  • Champion and foster a proactive knowledge-sharing culture across all IT teams, reducing silos and promoting open information exchange.
  • Guide and train team members on knowledge management best practices, emphasizing knowledge creation as a by-product of problem-solving and continuous improvement.
  • Implement strategies to encourage employee engagement and contribution to the knowledge base, recognizing and rewarding excellence.
Tooling & Stakeholder Collaboration
  • Manage and support existing knowledge management tools and technologies, providing technical expertise and liaising between IT and other stakeholders.
  • Collaborate closely with content owners, subject matter experts, service desk analysts, and other stakeholders to understand their needs and drive adoption.

A key characteristic of this role is its passion for knowledge management and automation. If you are a self-motivated individual with excellent organizational and leadership skills, we would welcome your application.

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