Device Lifecycle Program Coordinator

21 hours ago

Mandaue City, Central Visayas, Philippines beBeeServiceDelivery Full time $60,000 - $90,000
Job Overview

We are seeking a skilled professional to serve as a key liaison between our customers and internal teams. As a Service Delivery Manager, you will be responsible for providing exceptional customer support and relationship management for our global device lifecycle programs.

Key Responsibilities:
  • Customer Advocacy: Serve as the primary customer-facing representative, building trusted relationships and ensuring ongoing satisfaction.
  • Issue Resolution: Field customer inquiries, troubleshoot issues, and coordinate with fulfillment hubs, asset management, and internal teams for timely resolution.
  • Service Monitoring: Monitor and track the progress of workflows (joiner, leaver, refresh, advanced exchange) to ensure requests are fulfilled correctly and on time.
  • Performance Metrics: Track SLAs/KPIs and identify any service gaps that need to be addressed.
Required Skills and Qualifications:
  • Experience: At least 3 years of experience in a similar client-facing role in IT services or enterprise technology.
  • Language Skills: Well-spoken and well-written English is required.
  • Technical Acumen: Strong background in customer relationship management and issue resolution, with a familiarity with ServiceNow or other IT service management platforms.
  • Collaboration: Proven ability to coordinate across distributed teams and global stakeholders.
  • Problem-Solving: Excellent communication and problem-solving skills with a proactive approach to issue management.

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