Program Manager

1 day ago

Mandaue City, Central Visayas, Philippines beBeeOperations Full time ₱7,200
Operations Manager Job Description

We are seeking an experienced Operations Manager to join our team. In this role, you will be responsible for managing the day-to-day operations of a 6-week online program that supports people with autoimmune inflammatory conditions.

The ideal candidate will have 3+ years of experience managing operations for online programs, courses, or memberships, and will be proficient in using Kajabi, Descript, Canva, Zoom, Google Workspace, Typeform, and Stripe.

Key Responsibilities
  • End-to-End Program Operations
  • Set up each cohort in Kajabi (modules, emails, automations, tagging, access dates)
  • Manage the weekly content drip and communications
  • Handle participant enrollment, tagging, survey tracking, and progress reporting
  • Troubleshoot access issues, subscription problems, or payment questions (via Stripe)
  • Live Call Support & Group Coordination
  • Coordinate weekly group calls with the health coach, including planning the format and flow
  • Set up Zoom links, send reminders, manage recordings and post-call uploads
  • Attend and administer all live Zoom sessions:
  • Admit participants from the waiting room
  • Handle breakout room assignments and timing
  • Monitor chat, technical issues, and support participant needs
  • Flag follow-up tasks from calls
  • Video & Resource Management
  • Edit and update videos using Descript (e.g. trimming errors, adding headers or transitions)
  • Make light updates to PDFs and workbooks in Canva (e.g. edits and new resources)
  • Organize and maintain all assets in Google Drive
  • Participant Support & Community Management
  • Answer emails and community messages with professionalism and empathy
  • Direct clients to the resources that answer their question
  • Monitor engagement and flag drop-offs or disengaged participants- followup with them.
Requirements
  • Strong organizational and time management skills
  • Excellent communication and interpersonal skills
  • Ability to work independently with minimal supervision
  • Proficient in using various software applications
  • Ability to adapt to changing priorities and deadlines
Benefits

This is a full-time position with opportunities for professional growth and development.

Other Information

Please note that we are looking for a remote candidate who can work from home and overlap with New Zealand business hours for key meetings and live calls.

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