Senior Team Manager Role

7 days ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: Team Leader

Location: Quezon City, Philippines

JOB TITLE: TEAM LEADER (TL)

  • Lead and manage a team of production specialists in assigned queue/process.
  • Build a healthy and productive work environment.
  • Meet assigned productivity and quality targets for the team.
  • Drive performance through CPMs, quality, compliance metrics, and employee engagement and retention.
  • Mentor and troubleshoot team issues as the first level of escalation.
Responsibilities
  • Manage a team of production specialists.
  • Respond to clients and internal stakeholders in an efficient and professional manner.
  • Handle and resolve customer complaints, identify, and escalate priority issues.
  • Build a strong personal customer rapport and establish engagement to drive positive customer experience.
  • Ensure compliance with all company and departmental policies, procedures, and guidelines.
Requirements
  • Strong people management and performance management skills.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work with large and complex teams.
  • Ability to make sound judgments based on practice and previous experience.
Desirable Skills
  • Operating procedures.
  • Service levels.
  • Process metrics.
  • Coaching skills.
  • Eye for detail.


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