Senior Operations Manager

1 month ago


Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Summary

We are seeking a highly skilled Senior Operations Manager to join our team at Manpower Core Group Inc. This role will be responsible for conducting client program training and reinforcement training for new hires, as well as guiding new employees through their A-bay training up to their nesting period.

Key Responsibilities
  • Deliver high-quality client training programs while adhering to the Company's training methodology.
  • Facilitate training approach alignment and adherence to the Company's onboarding, New Hire Training, and A-Bay playbook requirements.
  • Assist in the smooth integration of agents into Operations by supervising them via training courses and A-Bay.
  • Administer training surveys at the conclusion of New Hire Training and A-Bay to measure and report on training effectiveness.
  • Assess training needs and learning styles.
Requirements
  • Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required.
  • BPO/call center experience preferred.
Working Conditions

This role requires a shifting schedule and onsite work.



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