Finance Operations Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeLeader Full time $65,000 - $90,000
Key Responsibilities

As a Team Leader, you will be responsible for responding to customer queries in a timely and effective manner via customer support tools. You will also identify and resolve fraud and risk issues, document investigative steps and conclusions, and design and modify fraud prevention policy and procedure.

You will thoroughly document investigative steps, conclusions, and remediation in addition to customer compliments and complaints. You will audit, coach, and train junior level staff, and collaborate with other departments to process department-related tasks.

You will review customer account opening applications through various fraud software platforms to ensure standards are met. You will track customer experiences across online and offline channels using logs, dashboards, and CRM systems.

Required Skills and Qualifications
  • At least 5 years of experience in a similar role, preferably with a top financial institution
  • In-depth knowledge of US banking regulations as it pertains to fraud
  • Working knowledge of MS Excel / Google Sheets; basic SQL knowledge strongly preferred
  • Experienced in customer-facing roles in a depository account
  • Superb communication, collaboration, and problem-solving skills including root-cause analysis
  • Proficiency, speed, and accuracy in written communication
  • Fluency, clarity, and good diction in English
  • Great organizational skills and time management abilities
  • Experience using customer communication tools, task management tools, Google Drive, and Email
  • Detail-oriented – accuracy matters in financial services
  • Bachelor's Degree or comparable work experience in financial services
  • Flexibility to work during business hours (with a 1-hour break)
Benefits
  • Health insurance
  • Remote work option
Work Arrangement

Location: Remote

Job Type: Full-time

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Finance and Sales

Industries

Outsourcing and Offshoring Consulting

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