Virtual Training Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeTraining Full time ₱800,000 - ₱1,200,000

Job Overview

  • This role leads new hire training programs and enables operational excellence through continuous learning and development.
Key Responsibilities:
  • New hire orientation, process and product training, and guiding employees through onboarding, skill enhancement, and transitioning to independent work.
  • Designing, delivering, and continuously improving training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.
  • Developing, updating, and refining engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.
  • Providing real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels.
  • Supporting employees during transitions, addressing specific challenges, and facilitating exit processes for those not completing onboarding.
  • Serving as a backup and supporting team operations when needed.
  • Taking phone time hours as part of training activities to stay updated and aligned with processes.
  • Monitoring training and QA effectiveness, analyzing insights, and recommending program enhancements to align with organizational goals.
  • Coordinating with stakeholders to ensure efficient processes, including MRM pairings and comprehensive QA systems.
  • Collaborating on developing and implementing improved QA processes to drive training and performance outcomes.
Required Skills and Qualifications:
  • At least 2 years of experience in lead generation, sales, technical support, or customer support.
  • Excellent communication and coaching skills.
  • Ability to create and deliver effective training sessions.
  • Experience with CRM tools (Salesforce is a plus) and MS Office.
  • Strong organizational, leadership, and time-management skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Self-motivated, proactive, and able to work independently or as part of a team.
  • Dedicated, quiet workspace suitable for virtual training.
  • Willingness to work on a graveyard shift.

Benefits include opportunities for professional growth and development, flexible scheduling, and a supportive work environment.

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