Customer Order Fulfillment Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeProject Full time $60,000 - $80,000

As a key member of our team, you will be responsible for ensuring the smooth end-to-end fulfillment of customer orders.

Key Responsibilities
  • Process and track customer orders with accuracy and efficiency.
  • Assist in preparing product specifications, pricing research, and vendor discussions.
  • Submit and manage new customer and vendor forms for approval.
  • Support the development of client proposals as needed.
  • Verify and manage manufacturer orders, ensuring accuracy in details and specifications.
  • Utilize ERP software to manage order processing and documentation.
  • Work with project specification tools to create and review product specifications.
  • Follow up on order status, delivery schedules, and issue resolution to ensure seamless operations.
  • Maintain and update the order tracking system, providing regular reports.
  • Coordinate and confirm deliveries and installations with warehouses and client representatives.
  • Track warehouse receiving of products and ensure proper documentation.
  • Ensure client satisfaction by assisting with final approvals and addressing any concerns.
  • Process invoices and maintain well-organized project files.
  • Participate in team meetings and contribute to company initiatives.
  • Perform other related duties as assigned.

In this role, you will work closely with sales, project management, and accounting teams to ensure timely and efficient order fulfillment. Your strong organizational skills and attention to detail will enable you to effectively manage multiple tasks and meet deadlines.

You will also have the opportunity to develop your skills in using various software tools, including ERP systems and Microsoft Office Suite. As a proactive and results-driven individual, you will thrive in a fast-paced environment and enjoy working independently as part of a dynamic team.

Requirements
  • Excellent English communication skills – both verbal and written.
  • Strong interpersonal skills – ability to interact effectively with clients and internal teams.
  • Highly organized with strong project management skills – able to manage multiple tasks efficiently.
  • Tech-savvy and comfortable with technology – must quickly adapt to various software tools.
  • Experience with ERP software is required.
  • Basic understanding of project specification tools and familiarity with Cap Worksheets or similar tools.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to meet deadlines and work efficiently under pressure.
  • Prior experience in end-to-end customer service, order processing, or a similar role is preferred.
  • Must have a personal PC/laptop and a stable internet connection (minimum 20 Mbps download & upload speed).
Benefits
  • 100% remote position – work from the comfort of your home.
  • Competitive pay and benefits.
  • Opportunity to collaborate with a professional and dynamic team.
  • Gain valuable experience working with clients and internal teams in a fast-paced industry.
  • Ongoing training and support to help you excel in your role.

About us: We are a global business process outsourcing firm with over 25 years of experience. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

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