Chief Business Operations Director

5 days ago


San Fernando, Central Luzon, Philippines Neksjob Full time

Job Description


Neksjob is seeking a highly skilled Chief Business Operations Director to oversee the daily performance of call center supervisors and their respective teams. This role involves analyzing and reviewing day-to-day operations, budget management, team development, and client satisfaction.



Responsibilities

  • Team Management: Lead, manage, and develop supervisors through interactions and motivation.
  • Culture Development: Foster a culture of team spirit and hospitality.
  • Supervisor Support: Perform supervisor duties as required, take care of administrative supervisor-related functions, effectively manage attendance/absenteeism, attrition risk management, and recognize and advance talent.
  • Operational Results: Manage and deliver operational results in accordance with service delivery scorecard.
  • Talent Development: Recognize and advance Talent, drive the selection process for team members, own the end-to-end employee lifecycle for those assigned, and drive process improvement by recognizing, communicating, and acting on opportunities.


Compensation and Benefits

We offer a competitive salary range of $90,000 - $120,000 per year, depending on experience and qualifications. In addition to a comprehensive compensation package, our benefits include health insurance, retirement savings plan, and paid time off.



About Us

Neksjob is a dynamic and growing company dedicated to delivering exceptional customer service. Our team is passionate about making a positive impact in the community, and we're committed to creating a work environment that fosters innovation, collaboration, and growth.



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