
Call Center Senior Manager
9 hours ago
The ideal candidate will lead appointment-setting operations, ensure service quality and deliver agreed-upon performance outcomes.
Key Responsibilities- Provide call center leadership to oversee and guide appointment-setting activities with high productivity and efficiency.
- Deliver coaching, performance feedback and process improvement recommendations to enhance team results.
- Monitor appointment-setting results and report on agreed-upon performance metrics with actionable insights.
- Support escalated calls when necessary and provide subject-matter expertise for resolution.
- Recommend strategies to improve conversion performance, employee engagement and customer satisfaction.
- Minimum 3 years of experience in call center leadership (appointment setting, telemarketing or sales).
- Familiarity with the roofing, construction or home improvement industry is an asset.
- Proven ability to analyze data, identify trends and optimize processes.
- Strong leadership and communication skills.
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Call Center Supervisor
2 days ago
Iloilo City, Western Visayas, Philippines Asurion Full timeCall Center Supervisor/Coach leads a team of associates by monitoring and managing daily activities and performance. The Coach provides constructive feedback and corrective action as needed to ensure the team meets client metric obligations daily. The Coach is the team's point of contact for escalations and informs the Operations Manager of issues arising...
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Call Center Agent
7 days ago
Iloilo City, Western Visayas, Philippines Neksjob Iloilo Full time ₱30,000 - ₱300,000 per yearNeksjob Iloilo is hiring a Full time Call Center Agent role in Mandurriao, Western Visayas. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per monthQualifications:6 months of call center experienceHigh School or Senior High School graduateBasic computer...
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Senior Call Center Team Leader
2 days ago
Iloilo City, Western Visayas, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000Job SummaryThe Operations Team Lead is responsible for leading a team of Customer Service Representatives to execute call center operations efficiently.Key Performance Indicators include meeting or exceeding daily, weekly, and monthly goals and metrics. This role requires strong leadership and management skills, as well as the ability to handle escalations,...
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Executive Call Center Team Leader
1 day ago
Iloilo City, Western Visayas, Philippines beBeeLeadership Full time $55,000 - $75,000Lead Call Center Supervisor RoleWe are seeking an experienced Lead Call Center Supervisor to oversee the daily activities and performance of our team. The ideal candidate will have a strong background in coaching and supervision, with a proven track record of driving performance execution and results.Key ResponsibilitiesMonitor and manage daily activities...
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Call Center Supervisor
7 days ago
Iloilo City, Western Visayas, Philippines Asurion Full time $104,000 - $130,878 per yearThe Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for...
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Call Center Supervisor
4 days ago
Iloilo City, Western Visayas, Philippines Asurion Full timeThe Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for...
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Call Center Agent
7 days ago
Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per yearTASQ is hiring call center agents in Iloilo City The pre-screening interview will be conducted over the phone, so please ensure your line is open. We are looking for English-speaking call center agents to join our on-site team in Iloilo City starting April 28. Candidates applying for the healthcare account should have completed at least 2 years of college...
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Call Center Agent
7 days ago
Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per yearTASQ is seeking call center agents in Iloilo City The pre-screening interview will be conducted via phone, so please make sure your line is available. We are looking for English-speaking call center agents to join our on-site team in Iloilo City. Candidates who wish to apply for the healthcare account should have completed at least 2 years of college...
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Call Center Agent
7 days ago
Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per yearTASQ is Hiring Call Center Agents in Iloilo City TASQ is seeking English-proficient call center agents to join our on-site team in Iloilo City on April 28.Applicants must have completed at least 2 years of college and have at least 1 year of BPO experience in an international voice account.Applicants must also be willing to work on site in Mandurriao, Iloilo...
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Call Center Professional
8 hours ago
Iloilo City, Western Visayas, Philippines beBeeRepresentative Full time ₱800,000 - ₱1,000,000Job DescriptionMCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We have established ourselves as a trusted partner in the industry.We are seeking enthusiastic Call Center Representatives to support inbound and outbound customer service initiatives for a range of...