Day-to-Day Call Manager

2 days ago

Taguig, National Capital Region, Philippines beBeeHost Full time $8,000 - $10,000
">Job Title: Qualitative Interview Host">

We are seeking a skilled professional to join our team as a Qualitative Interview Host. As part of our Market Research Project Management team, this role will be responsible for day-to-day call management of market research studies.

The ideal candidate will ensure that assigned projects complete on time, meet client expectations, and maintain the quality of our in-person research experiences.

Key Responsibilities:

  • Provide technical support to internal and external users regarding platform issues
  • Evaluate user technical support needs to provide timely assistance
  • Prepare respondents for scheduled interviews, ensuring they join on time
  • Facilitate interview starts and provide troubleshooting support as needed
  • Support moderator and interpreter trainings prior to project commencement
  • Triage and communicate technical issues to the Product Owner and Engineering team
  • Document technical issues and resolutions for customer support and process improvement
  • Stay up-to-date on product features and enhancements, providing internal technical guidance as required

Requirements:

  • Bachelor's degree or equivalent work experience preferred
  • Multilingual skills in at least one language: French, German, Italian, Spanish, Portuguese, Chinese

Preferred Experience:

  • Experience supporting customers with qualitative online platforms
  • Strong knowledge of Windows and Apple operating systems, internet browsers (Safari, Microsoft Edge, Chrome, Firefox), and mobile devices (Apple and Android)
  • Previous customer service or call centre experience is advantageous

KSA:

  • Ability to work in a team environment
  • Exceptional written and verbal communication skills
  • Excellent interpersonal skills and demonstrated ability to interact with all organizational levels
  • Able to explain technical steps in a friendly and simplistic manner (verbal and written)
  • Well-developed analytical and problem-solving skills; able to quickly resolve problems and proactively identify potential issues
  • A self-motivated individual with excellent time management, organizational skills, and self-discipline

This role offers a unique opportunity to contribute to the success of our Market Research Project Management team and enhance your career in a dynamic and innovative industry.

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