Technical Support Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000

Work as a skilled Technical Support Specialist, providing technical assistance and troubleshooting support to clients across various industries.

This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

Key Responsibilities
  • Handle inbound technical support requests via phone, chat, or email
  • Analyze and troubleshoot hardware, software, and network problems
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow established protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Qualifications & Ideal Candidate
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Employment Eligibility & Compliance
  • Must be authorized to work in the country where the job is based
  • Must be willing to submit up to a background investigation with a fingerprint. Job offers are contingent on background investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Benefits & Perks
  • HMO Coverage plus dependent coverage
  • Rice allowance
  • Clothing allowance
  • Laundry allowance
  • Meal allowance
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning opportunities
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people

The ideal candidate will have prior experience in a similar role and excellent communication skills. If you're looking for a challenging and rewarding career opportunity, apply now.

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